Privacy Policy

Information we collect

We may collect information you provide directly, such as your name, email address, phone number, business details, account credentials, support messages, and billing information.

When you use identity, business, credit, payment, or communication services, we may process information submitted by you or your organisation for that specific service. We may also collect technical information such as device, browser, IP address, log, and usage information.

How we use information

• To provide, operate, maintain, and improve Àfihàn services.
• To verify identities or businesses when you are authorised to request a check.
• To process transactions, send requested communications, and provide support.
• To protect our services, investigate abuse, and comply with legal obligations.
• To send service updates and, where permitted, relevant product information.

Sharing and service providers

We may share information with trusted providers that help us deliver hosting, identity verification, payments, messaging, analytics, security, and customer support. These providers may process information only for the services they provide to us and subject to appropriate confidentiality and security obligations.

We may also disclose information where required by law, to protect rights and safety, or as part of a business transfer such as a merger or acquisition. We do not sell personal information.

Security and retention

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. No online service can guarantee absolute security, so please protect your account credentials and notify us promptly if you suspect unauthorised access.

We retain information only for as long as it is needed for the purposes described here, to provide the services, resolve disputes, meet legal or regulatory requirements, and enforce our agreements.

Your privacy choices

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing of your personal information. You may also withdraw consent where processing is based on consent. We may need to verify your identity before completing a request.

Cookies

We may use cookies and similar technologies to keep the site working, remember preferences, understand site usage, and improve security. You can manage cookies through your browser settings, although some site features may not work correctly if they are disabled.

Contact us

For privacy questions or requests, contact us at [email protected] or call +234 909 343 5849.